Privacy policy

How we use the personal data you share when you contact Eracli or ask for a quote.

Controller and contact

Transformación Digital Innovadora, S.A. (Eracli Systems), Guatemala, is responsible for this website. For privacy questions or to exercise your rights, write to [email protected].

Data and purposes

We process your name, email address and message and, where relevant, your company, country and requested services or domains. We use this information to answer enquiries, handle support requests and prepare quotes or orders you request. Required fields let us handle your request. If you cannot complete them, you can email us instead.

Legal bases

Where the GDPR applies, we use the necessary information to take steps you request before entering a contract or to perform a contract with you. We handle general enquiries, business contacts and technical security data based on our legitimate interests in responding and protecting the site. We retain information required by law where applicable.

Verification and local storage

When you choose to activate the CAPTCHA, we load Google reCAPTCHA v2. Google receives connection, browser and device information for spam protection and may use the _GRECAPTCHA cookie. You can email us if you prefer not to use CAPTCHA. Your browser stores your cart draft and currency, which expire after seven days.

Recipients and transfers

Authorised Eracli staff and service providers have access as needed. These include DigitalOcean for hosting, Cloudflare for security and delivery, Zoho ZeptoMail for notifications and Google for CAPTCHA when activated. Processing can take place in Guatemala, the United States or other countries where these providers operate. Where the GDPR applies, transfers are subject to its requirements, such as an adequacy decision or contractual safeguards. Contact us to ask about the safeguards that apply and how to obtain a copy.

Retention

Retention depends on the type of request, how long we need to respond and follow up, and any applicable legal or claims periods. Technical records are kept as needed to detect and investigate abuse.

Your rights

Where applicable, you can request access, correction, deletion, restriction or portability, or object to processing. If we rely on consent, you can withdraw it at any time. You can also lodge a complaint with a competent data protection authority, particularly where you usually live or work, or where the alleged infringement took place.